- Frequently Asked Questions
Frequently Asked Questions
What payment methods do you accept?
We accept AMEX, JCB, MasterCard, PayPal and Visa. Note: to be eligible to use PayPal, your order can ONLY be Shipped to the U.S or U.K. Your order also can NOT contain items: • that are drop shipped • have shipping restrictions • require identification checks
I don't have a credit card. Can I have my package shipped C.O.D.?
We only ship merchandise which has been pre-paid. You may download and print an order form off our Web site and send that in with your check or money order.
We also accept wire transfers. For details, please e-mail service @uscav.com.
PLEASE NOTE: Only qualifying orders placed online are eligible for the free gift on our Home Page. These items are not available on phone, mail or FAX orders.
I want to have my order shipped to a different address, will this cause any delays?
When shipping to a different address (other than your billing address) a delay in shipping your order may be due to our authorization/verification procedures. Because of this, be sure to include your daytime phone number so that we may contact you. This will help expedite your order.
Will I have to pay shipping on backordered items?
If part of your order is out-of-stock, we will ship the available merchandise via the shipping method for which you paid. When an out-of-stock item becomes available, it will be shipped via Standard Ground Service at no additional cost to you. (Your invoices will only reflect the shipping costs for that shipment, but will not exceed your original quoted shipping cost)
For orders with only one item which is currently out-of-stock, you will be billed for both the item and the shipping method for which you paid at the time your order is shipped.
You are not billed for out-of-stock merchandise until it is shipped.
Will you ship knives (paintball guns, pellet guns, etc.) to my address?
Some items have restrictions and we may not be able to ship it to you (or the person that you are sending it to). You may want to review our shipping restrictions.
U.S. Cavalry cannot know all of the United States or International restrictions for our products. Therefore, we do not warrant that you may legally purchase, own or carry specific products offered in our catalogs. Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon. These products include, but are not limited to, chemical sprays, slingshots, air guns, paintball guns, knives, stun guns, starter pistols, bows, crossbows and other items. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.
I've ordered from your company before but not on your Web site. Can I use my Customer Number?
After you place your first online order, you will be given an Online Customer Number. This number will be different from your regular Customer Number. Your Online Customer Number will appear on the "Congratulations" page (your receipt) once you have completed your online order. Your regular customer number will be accessed when your online order is downloaded.
I don't want other companies to have my name and address. Do you share information?
At U.S. Cavalry, customer satisfaction is our goal. We are committed to ensuring your privacy as a customer. We do not sell or exchange e-mail addresses with third parties.
We occasionally make our list of names and mailing addresses (but not e-mail addresses) available to companies and organizations whose products and activities may be of interest to you. If you do not want your name and address shared with other organizations, or if you do not wish to receive U.S. Cavalry catalogs, simply contact us at 1-800-777-7172 or e-mail service @uscav.com. Please include the following information: Your name, mailing address, phone number, all numbers and codes on your print catalog (if applicable) or the Online Order Number of your last online order with us.
How do I set up an account with your company?
Our company does not offer time payments for individual orders. We do, however, accept all major credit cards as a form of payment for online orders.
We do offer Open Accounts to Government Agencies and Major Corporations for large quantity orders. For more information, please e-mail service @uscav.com.
I can’t find my country in the drop-down menu. What happened?
We cannot ship to your country at this time. We thank you for visiting the U.S. Cavalry website. If you are a U.S. service member, please remember that your APO/FPO address should reference the United States as your country.
I can't locate flightsuit nameplates on your Web site.
Due to the amount of required information and the artwork needed for flightsuit nameplates, we currently are unable to offer them on our Web site. You may phone, FAX or mail your order for these items with the required information needed, as listed in our print catalog. Should you have any further questions, please e-mail service @uscav.com.