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Returns & Exchanges

U.S. Cavalry, LLC will repair, replace or refund an item if the customer is not completely satisfied with the recent purchase. Items can be returned up to one year from purchase date. Return instructions are available on the reverse side of the packing slip.

Printable Flat Rate UPS return labels are available by emailing customer support at service@uscav.com. A deduction from the return credits or refund amount is made in an amount equal to USCAV standard return shipping rates in effect at time of purchase (refer to the USCAV website for current rates and instructions). If the return credit/refund is in an amount less than the applicable shipping cost, then the original pay method will be charged the difference. If the package is returned without a USCAV return label, then it is recommended to insure the package and ship by a trackable method.

To ensure fast processing, ship to:
Returns Department
1340 Russell Cave Road
Lexington, KY 40505

USCAV will refund or credit the value of the item and any taxes that were charged (except where an item is repaired and returned). Original shipping charges are nonrefundable unless the return is related to a Galls error.

Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to a USCAV error.

Body worn cameras, audio recording devices and memory cards cannot be returned; they must be returned directly to the manufacturer in accordance with that manufacturer’s returns policy.

All clearance items are sold "as is" and cannot be returned.

Gift certificates cannot be returned or redeemed for cash or credit except where required by law.

A Returns Authorization number is required for ALL purchases made by government agency or business customers; contact an assigned account manager or customer service representative at service@uscav.com

The original packing slip should accompany all returns or the return must include the original order number associated with the return.