- Returns & Exchanges
Returns & Exchanges
How to process a return or exchange:
Email firstname.lastname@example.org with the reason for your return or exchange, and we will contact you with further information on your FedEx Call Tag and “Return Merchandise Authorization” (RMA) label if applicable. Incorrect orders which are deemed our fault will receive a FedEx Call Tag and will not be charged for additional shipping. If the order is not our fault, you may ship through the carrier of your choice and will be required to pay for the additional shipping.
For FedEx Call Tags, secure the items in the original packaging and box. Apply the label to the outside of the box ship and wait for FedEx to pickup the package.
For all other returns, ship the package to the address below using the carrier of your choice.
1222 E 38th Street
Chattanooga, TN 37407
Once we receive the returned packaged, a Customer Service Representative will contact you via email to complete the exhange or refund.
Items not eligible for returns:
• Customized items (unless due to our error; we may require photo)
• Items marked as non-returnable, e.g. MREs
• Items that are used
• Any items that is older than 30 days.